Refund policy

Draft for review. Items in [brackets] need the business details, and this page needs a legal check before launch.

We refund when

• A code you bought does not scan on a current iPhone or Android phone and we cannot fix it.
• You were charged twice or charged for something you did not choose.
• You bought a Locked code and have not downloaded it yet, within [14 days].
• You bought an Editable code within the last [14 days].

We usually cannot refund when

• A Locked code was downloaded and has a mistake in its details, because it is fixed once downloaded. Check the details screen before you download.
• A free QR expired. Free QRs work for 2 days and cannot be upgraded.

How to ask

Email [email protected] with your receipt email and the code's short link or order number. Refunds are made in US dollars to the original card within [5 to 10 business days].

Your consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. This policy adds to those rights and does not replace them.